FAQ


Frequently Asked Questions


How much are credits worth?

Credits have no real-life value. You can get the credits by upgrading skins and inviting new players to join our website. Every 1000 credits will buy you roughly $1 worth of items.

How do I get credits?

Credits are the virtual currency of the upgrade.gg site. You can obtain them in multiple of ways:
- Upgrading skins:

  • Successful upgrade is 2% of value of the skin
  • Failure to upgrade is 1% of value of the skin
- Complete tasks from the challenges section and earn up to 11000 credits($11)!
- Invite your friends and people to the site. Every person, who enters the site from your link will receive 100 credits (only after their first upgrade!)
- You receive 2% of the value of EVERY SINGLE upgraded skin, no matter whether the upgrade was successful or not.

How does the restock work?

Restock is a system which allows you to exchange your earned credits into CS:GO skins. The restock skins are supplemented every 24 hours by the administrators of the site.

I've deposited but haven't received my skin!?

Make sure the offer have been successfully accepted on your mobile device.

Do you guys refund?

upgrade.gg never does refunds. Exceptions are made if we didn't complete our services or there was a technical issue. In order to get a refund, you should contact upgrade.gg support within 24 hours after the problem appears.

How does the affiliate system work?

The affiliate system lets you earn credits by referring new users to the site. You can generate your own and unique referral code, head over to the Affiliate dashboard. Share with friends, in forum signatures, or on social media.
When new players enter upgrade.gg using your referral code they'll earn 100 FREE credits(after upgrading one skin). And you'll earn credits every time your referrals upgrade skin – 2% of the skin value.

How do I get around Escrow?

You have to have Steam mobile authentication enabled for at least 7 days, and have not had any trade cancellations in that time to avoid escrow.
When new players enter upgrade.gg using your referral code they'll earn 100 FREE credits(after upgrading one skin). And you'll earn credits every time your referrals upgrade skin – 2% of the skin value.

How do I add a Mobile Authenticator to Steam Guard?

1. Login to Steam, and head over to Steam Guard page
2. Click the circle to the left of the Get Steam Guard codes from the Steam App text.
3. Install Steam application on your mobile device.
4. Launch the Steam app. You will be prompted to log into your Steam account from the mobile device. If this is the first time are you login into Steam from this device, you will need to input a 5-6 digit code that has been sent to your inbox by email.
5. Rewrite the code to the input. If successful, you will receive a text massage with a 5-6 digit code. Input 5-6 alphanumeric code to the verification field and press submit.

How do I withdraw skins?

In order to withdraw skins you need to select skins which you wish to withdraw, and then press the "Withdraw" button. After that, you will see a notification message at the top of the page which include url to tradeoffer.

How long does it take to receive a trade offer?

Assuming that the trade bot is not busy, it should be instant. Approximate waiting time: up to an hour.

Do we sponsor streamers/youtubers?

For questions about sponsorship, please contact our support. We're hiring youtubers/streamers only, who channel has at least 5000 subscribers.

Check out challenges!

Execute Challenges, earn credits and exchange them into CS:GO skins. It's simple! Click to view list.